Home » Documents » Individual Papers » 9.

Individual Papers

9. Capturing and Understanding Customer Needs

Authors have submitted their paper in English, French or Spanish, sometimes in several languages, usually with only an abstract. By default, the English text is referenced. For the complete text, see as necessary in other languages.

• 0206, PARTICIPACION DE HABITANTES EN PROYECTOS DE INFRAESTRUCTURAS VIALES
  POTH REGINA
• 0353, USING GEO-DEMOGRAPHIC SEGMENTATION TO ENCOURAGE A CUSTOMER CENTRIC FOCUS IN SERVICE DELIVERY
  CRAGO MICHAEL - BAKSH ISHRA
• 0368, MERRITT PARKWAY STAKEHOLDER INVOLVEMENT
  NORMAN JAMES
• 0421, CUSTOMER SATISFACTION EVALUATION FOR HIGHWAY FACILITY SERVICE BASED ON STRUCTURAL EQUATION MODEL
  MANJUAN YANG - DEZAO HOU - CHENGHU WANG
• 0576, USERS, NEIGHBOURS, AGENCIES AND CITIZENS - TELL US ABOUT YOUR MOTORWAY
  RENDALL DAVE
• 0578, SERVICE AT YOUR DOORSTEP
  PALANISAMY CHANDRASEKAR - MARGARITA NG - JANE TAN
• 0640, NEW TOMEI LEADING-EDGE PROJECT: TOWARD THE "WORLD'S LEADING EXPRESSWAY SYSTEM"
  YOSHIKAWA RYOICHI - HIROSE AKIRA - UNO HIDEYASU
• 0674, MEETING THE CUSTOMERS FACE-TO-FACE – THE CASE OF THE BJORVIKA PROJECT INFORMATION CENTRE
  SOLHEIM JOHANNE
• 0817, A STUDY ON USER'S CHARACTERISTICS AND SELECTION FACTORS OF THE HIGHWAY SERVICE AREA
  KWON YOUNG-IN - JUNG BYUNG-DOO - LEE CHANG-WOON - LIM JAE-KYUNG - KIM CHUN-SOO